Returns

All returns must be unused and in their original condition (including all original protective packaging).
• You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related shipping costs.
• The only products that cannot be returned are items marked 'Clearance' or Scratch and Dent.
• The original shipping costs to you are not refunded.
• If you have received free shipping any refund will be less any initial shipping costs incurred by My Happy Helpers.
• If items are returned and are not in their original, unused condition, then a 50% restock fee will occur on top of all associated shipping fees.

How do I return a product?
If you wish to return a product, please complete the online returns form (found at the bottom of the page) and we will contact you within 72 hours to organise a refund. Keep a record of your return shipment until you have received your replacement, credit or refund.

How long do I have to return a product?

All change of mind returns must be received by us within 30 days of the date of your order. For pre ordered items, all change of mind returns must be received by us within 30 days of the date of dispatch from our warehouse.

Do I have to pay anything to return my products?
You are required to pay the cost of returning the item(s) to us (including all postal or courier charges). Any refund issued will also be less any shipping costs originally incurred by My Happy Helpers. We will also charge a 10% restock fee for items returned due to change of mind purchases.

When will I receive my replacement item / credit / refund?

My Happy Helpers™ will endeavour to process your returned product as soon as it is received at our office. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed.
PLEASE NOTE: My Happy Helpers™ reserves the right to reject returns outside the 30 day return period, or items which are returned, but are not in their original condition and/or packaging.

How do I return a product I feel may be faulty ?

You have 5 days following the delivery date of your package to report a product received damaged or defective, including but not limited to, products damaged during delivery, or a product missing a part upon delivery. If your order was delivered more than 5 days ago, we cannot process your claim. It is therefore very important to inspect your package upon delivery.

Exclusions to this policy include:

  • if your parcel was delivered more than 5 days ago
  • the products has been used. If the product has been used then the warranty policy applies.