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All returns must be unused and in their original condition (including all original protective packaging).
• You must complete your return within 3 days of the date of delivery and you are responsible for arranging the return and all related shipping costs.
Products that cannot be returned or cancelled are items marked 'Clearance', Scratch and Dent or Pre Order Items.
• The original shipping costs to you are not refunded.
• If you have received free shipping any refund will be less any initial shipping costs incurred by My Happy Helpers.
• If items are returned and are not in their original, unused condition, then  unfortunately a return will not be accepted. These items contribute to landfill and we appreciate your understanding towards our commitment to minimising waste. 

How do I return a product?
If you wish to return a product, please complete the online returns form (found at the bottom of the page) and we will contact you within 72 hours to organise a refund. Keep a record of your return shipment until you have received your replacement, credit or refund. We do not accept change of mind returns on Pre Orders.

How long do I have to return a product?

All change of mind returns must be received by us within 3 days of the date of delivery. 

Do I have to pay anything to return my products?
You are required to pay the cost of returning the item(s) to us (including all postal or courier charges). Any refund issued will also be less any shipping costs originally incurred by My Happy Helpers. We will also charge a 10% restock fee for items returned due to change of mind purchases. This includes cancellation of orders still being processed.

When will I receive my replacement item / credit / refund?

My Happy Helpers™ will endeavour to process your returned product as soon as it is received at our office. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed.
PLEASE NOTE: My Happy Helpers™ reserves the right to reject returns outside the 3 day return period, or items which are returned, but are not in their original condition and/or packaging.

How do I return a product I feel may be faulty ?

You have 3 days following the delivery date of your package to report a product received damaged or defective, including but not limited to, products damaged during delivery, or a product missing a part upon delivery.

If your order was delivered more than 3 days ago, we cannot process your claim. It is therefore very important to inspect your package upon delivery. If you have a product that is defective, we reserve the right to send a replacement product, a replacement part, or have the item returned for a refund.

Exclusions to this policy include:

  • if your parcel was delivered more than 3 days ago
  • the products have been used. If the product has been used then the warranty policy applies.

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