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Frequently Asked Questions


Shipping to US Virgin Islands, Puerto Rico, Alaska, Hawaii, APO/ FPO/ DPO, PO Boxes
We do not ship to the US Virgin Islands, Puerto Rico, Alaska, Hawaii, APO/ FPO/ DPO or PO Box addresses.

Sales Tax:
We collect sales tax in states where we either have a physical presence or have reached nexus as governed by the individual state laws. Our list of states where we collect tax is reviewed regularly to ensure compliance and we now charge sales tax in the following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Wisconsin.

Why do My Happy Helpers Products come sealed, varnished or painted as standard?
Superior quality products that will last the test of time is exactly what My Happy Helpers prides itself on. We want to see our products used over and over again and we want them to look good for many years to come.

Children and mess go hand in hand and raw, unfinished timber will not provide your family with any protection against spills, stains or children. Professionally sealed furniture, means your family can focus on having fun and not on the ramifications of spilt milk …. apple juice, cupcake mix or paint. 


For those that would like to match an existing colour scheme, we do offer a Raw Birch option that comes unsealed, ready to be painted as you please. If you do not intend to paint or seal yourself, it is our recommendation to purchase a pre sealed product.

What wood do you use and is it free from harmful chemicals?
At My Happy Helpers, your families health and safety is our priority.  After many hours of research, My Happy Helpers came to the conclusion that despite the existence of  voluntary safety standards relating to the chemical emissions from MDF, many suppliers do not adhere to these standards.
For these reasons, My Happy Helpers only source timber from FSC (sustainably sourced) certified suppliers. This includes our New Zealand Pines, our Birch Wood, Beech Wood and Poplar Woods.
However, we don’t stop there, our timber products have also been independently tested and verified to ensure they meet the current Australian and American Safety Standards. For more information on Sustainably Sourced Timber, please see

Will my child fit under the Toddler Tower Safety Bar?
Arching their backs to climb under the safety bar of a Toddler Tower is a learned movement for any child. Generally speaking, the younger the child, the quicker they will grasp the concept but as we all know, children all do things in their own time, at their own pace. If you find your little one is resisting climbing in, please refrain from ‘lifting’ him or her into the tower.
Whilst this may solve your immediate problem, you’ve just taught your little one that he isn’t supposed to climb in on his own. Please rest assured most toddlers grasp the concept within 24hrs if left to their own (supervised) devices and there is more than enough room. (We’ve had 4yr old toddlers climbing into their Towers with the safety bar in place - anything to be a part of the action!!) Please note, if your child is over 3 years and you feel your child is responsible enough to use their tower without the fixed safety bar, please feel free to remove it. Please ensure you have assessed the risks and are confident your child is of suitable development to continue using his/her tower safely. 


How do I care for my Toddler Tower, Climbing Triangle or other Wooden Products?
Our products are designed for children and are therefore appropriately designed to be easily cleaned. If you’ve chosen to purchase a varnished or painted product, simply wipe your item down with a clean, damp cloth as required. No need for sanding, scrubbing or repainting. Please avoid using chemicals or baby wipes that may contain alcohol, as these compounds break down the varnish and paints, resulting in cracked and damaged paintwork which is not covered under warranty. 

If you’ve chosen a raw timber variation, please take extra care to ensure your child’s hands and feet are clean when using the product. Your product may also require a light sand every few months to maintain its visual appearance.
I would like to send as a gift, is this possible?
My Happy Helpers can absolutely send a gift on your behalf. Please let us know your intentions by adding a note at checkout and we will ensure the invoice is removed from your package prior to postage.
Please review our shipping policies regarding delivery as it may be prudent to ensure your recipient knows to expect a parcel. Alternatively, we also offer gift vouchers that are redeemable for up to 5 years from the purchase date.

Are Toddler Towers and Wooden Climbing Frames safe? 
Toddler Towers and Climbing Frames are safe when used in accordance with our safety considerations. (Link can be found in our footer menu)

Gift Vouchers

My Happy Helpers Gift Vouchers cannot be redeemed for cash or returned for a refund. Unused balances are not refundable or transferable. My Happy Helpers are not responsible for lost or stolen Gift Vouchers. Risk of loss or theft and title for Gift Vouchers passes to the purchaser on transfer.

This Gift Voucher and purchases made with it are subject to the terms of trade as set by My Happy Helpers, which may change from time to time. Gift Voucher value expires 5years after purchase.

My Happy Helpers offers a 1 year warranty on our MHH Branded Products. This warranty covers manufacturing faults or defects.

It does not cover wear and tear or damage caused by use, accident or failure to follow care instructions, user instructions, age guidelines or assembly instructions. The warranty is valid for 365 days from the date of the order and is available to the original purchaser of the product only. Please see our note on the Toddler Tower product pages concerning the use and warranty on our Towers. We reserve the right to issue a replacement part or replacement product to remedy the defect.

If you have any issues with any product that you have received, please email us at and we will be in touch as soon as your email is received.

  • For USA Shipping, we dispatch from our USA Warehouse on a daily basis.
  • For Australia and New Zealand, we dispatch from our Australian Warehouse daily.
  • For Singapore and South East Asian orders, we dispatch from our Singapore Warehouse.

Do your products come assembled?
Our products are designed to ship as compactly as possible, often flat or partially flat packed, with the intention of reducing the energy and resources expended on transporting the product. This results in a more eco friendly product and lower costs for you.  All instructions and required hardware can be found in your product box. If you have any queries or require support to assemble your product, please email us at

Please note, if you have purchased a large item and several smaller items, we will endeavour to pack everything into one box.

It is important to us to minimise our carbon footprint, and this is a really simple but effective way to help reduce our impact on the environment around us.

Is My Happy Helpers Australian Owned?
My Happy Helpers is 100% Australian owned and designed. Once a design is finalised, we use both our global and Australian based contacts to source a manufacturer who can guarantee the best quality materials, the highest end-product result, at an affordable price for our customers. Before offering any items for sale we also conduct independent laboratory testing to ensure our products are safe for your family and loved ones. These tests may include professional load bearing tests, tip over tests, intended use tests, sharp edges tests, or chemical tests, just to name a few.

What is a Climbing Triangle?

The advantage of a Climbing Triangle is that it offers sensory and motor develop opportunities not found with traditional ‘toys’ and the Climber allows your child to reach new heights and milestones in their own time and in a safe environment.

Do you offer Price Adjustments? 
Unfortunately we do not offer Price Adjustments. If you would like to ensure the best price, please sign up to our mailing list to be the first to know of any sales or discounts as they become available. We do not retrospectively adjust pricing. 

Policy on Damaged goods:
You have 3 days following the delivery date of your package to report a product received damaged or defective, including but not limited to, products damaged during delivery, or a product missing a part upon delivery. If your order was delivered more than 3 days ago, we cannot process your claim. It is therefore very important to inspect your package upon delivery. We reserve the right to remedy a product defect with a replacement part, replacement product, or at our discretion, organise a return for refund.

Exclusions to this policy include:

  • if your parcel was delivered more than 3 days ago
  • the products has been used. If the product has been used then the warranty policy applies.

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